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Trips to the shops, local entertainment, the seafront and other venues are all enjoyed; Amberwood has extensive links with local places of worship. We are happy to arrange for our residents to visit or be visited. Most of the bedrooms are single occupancy and all are wheelchair accessible. All of the bedrooms are comfortable and homely and residents are encouraged to furnish and decorate them according to their individual tastes. All have a call bell and their own wash-hand basin; some are also en-suite.
But there are many other organisations providing valuable services, both locally and nationally. Just be aware that we do not provide housing or care services ourselves, so we cannot accept applications for housing and do not have any control over the services listed on our site. Care homes are regulated by independent Inspectorates in each country of the UK, subject to periodic inspections and awarded quality grades. Inspectorate reports and grades are accessible from the care home pages on this website. A recent safeguarding alert identified that there were some short falls in care, such as particular care not delivered and care plans not audited or evaluated. The home had employed an audit consultant over two weeks to help them make progress as a result.
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We brought forward this comprehensive inspection because we received concerns regarding the care provision and the staff levels at the service. The service was compliant with the standards inspected and no breaches of regulations were found. The registered manager had put in place a comprehensive quality monitoring system at the service. There were regular audits and checks of the premises and equipment to keep people safe. We pride ourselves on operating with staffing numbers in excess of normal levels. During the day and including nurses, carers and support staff there will be as many as 14 staff caring for and supporting our 19 residents.
People can therefore be assured that the home acts upon complaints, they are investigated and action is taken as necessary. A nurse from the hospice team told us the people they support were well cared for and that the home contacted them promptly for advice if they had any issues. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
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People that we spoke with praised all the staff who worked at the home. One person told us "Staff are very nice – I'm very lucky to be here". They also said “I am very happy here there is nothing more I need”.
Staff that we spoke with told us that the home had a policy relating to safeguarding people. They were able to tell us about different types of abuse and what they would do if they suspected abuse was occurring. Care workers demonstrated a good knowledge of how each person was affected by their condition and of the principles of person centred care.
Cranford Nursing Home
The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. We visited The Cranford Nursing Home to look at concerns we had been made aware of by an anonymous correspondent. The hospice nurse told us “The manager is approachable and very enthusiastic to get it right”.
We saw that staff showed patience and gave reassurance and encouragement when supporting people. The registered manager understood their responsibilities under the Mental Capacity Act 2005 and Deprivation of Liberty safeguards . The registered manager told us there had been no reason to restrict or deprive people using the service of their liberty, in line with Deprivation of Liberty Safeguards legislation. Safe recruitment procedures were in place and appropriate pre-employment checks were undertaken. The provider used a new computerised care system where staff completed risk assessments which could be audited by the management team to ensure appropriate action had been taken. Staff were also able to record the support and monitoring checks undertaken on this system.
The home is within a mile of Exmouth train station and is on the main bus route; a stop is outside our home, making it very convenient for staff, residents’ and visitors. The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab. This is the latest available inspection report for this service, carried out on 27th May 2010. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
A temporary suspension of placements was put in place with monitoring by the community nurse team. We saw in care records that referrals to health care professionals had been made when required. We saw that where recommendations had been made that staff followed this advice. The service was caring because people were supported by staff who were understanding and sensitive to their needs.
We saw records that showed what food people were offered at tea time. We saw that people’s privacy, dignity and independence were respected. People were supported to maintain their abilities for example being supported to feed themselves and to remain continent. Following the inspection the provider sent an action plan to us detailing the improvements being made.
This comprehensive inspection took place on 11, 17 and 19th July 2018. This meant that the provider and staff did not know we were coming. At the time of this inspection there were 24 people using the service. Three of these people were staying at the service for a period of respite .
This had increased to 21 on the third day as a person had returned from hospital. The first two days of the inspection were unannounced and took place on 22 and 24 May 2017. We returned on 6 June 2017 to provide feedback to the providers and this was announced to ensure they were available. On this inspection, we judged there were two breaches of regulation relating to recruitment and the management of health and environmental risks.
– the service is performing well and meeting our expectations. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you. Staff spoke kindly and with warmth to the people living there. We saw some evidence that people or their representatives had been involved in completing their care plans. This meant that people could contribute and have their say about how they were supported.
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